Abstract
The design of cognitive work support systems for operational control centers is an emerging challenge for human factors practitioners. Ecological, task and cognitivist approaches individually do not provide the full insight required for CWSS design. Instead, work is presented as a ‘mid-level abstraction’ that captures many of the inherent structures and constraints of the ecology and context which can be captured by a set of complementary work models, and extended through the use of contextual control modes. This paper presents representative work models and insights from ethnographic observations of airline OCCs.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
