Abstract
In the management of communications under the conditions of the development of an industrial enterprise, there are continuous violations in communications due to the poor quality of communication channels or due to unexpected changes in the environment with which communication channels can not exist. To solve this problem, a scientific and methodical approach to controlling the stability of communication channels has been developed in the management of the development of an industrial enterprise, which is based on the consideration of the peculiarities of different types of internal and external communication channels and the use of which makes it possible to identify problems in communications in a timely manner and adapt communication channels to changes in external environment or to the features of internal communications. The methods of formalizing the estimation of the stability of communication channels of an industrial enterprise are developed, providing the basis for their correction or for adjusting managerial decisions in case of distortion of the information received through insufficiently stable communication channels. In order to assess the stability of the communication channels, it is proposed to distinguish between internal and external communication channels. In turn, the internal communication channels can be upright and horizontal. Vertical channels combine subdivisions or individual workers at different levels of the hierarchy, and horizontal channels combine subdivisions or employees of an enterprise that are at the same level of the hierarchy. In addition, it is proposed to distinguish between symmetric and asymmetric channels as well as unitary and binary communication channels.Models for estimating stability are developed for each of the proposed communication channel types. An analysis of the stability of communication channels of an industrial enterprise allows them to be adapted to changes in the external environment or characteristics of internal communications.
Highlights
Management of the development of an industrial enterprise is important to ensure the stability of communication channels
In the context of the development of industrial enterprises and the management of communications under the stability of the communication channel of the industrial enterprise implies its ability to transmit the necessary information to the right extent and without delays
There is a need to develop methods for formalizing the assessment of the stability of the communication channels of the industrial enterprise, which provides the basis for their adjustment or for adjusting managerial decisions in the event of distortion of information coming through insufficiently stable communication channels
Summary
Management of the development of an industrial enterprise is important to ensure the stability of communication channels. In the context of the development of industrial enterprises and the management of communications under the stability of the communication channel of the industrial enterprise implies its ability to transmit the necessary information to the right extent and without delays. The choice of channel depended on time available, expenditure involved, urgency of the information and intellectual and emotional state of the sender and receiver Such topical communication channels as crout-technology are researched in the work of O.Zozulov and K.Poltorak, who proposed a two-contour model of communication influence. There is a need to develop methods for formalizing the assessment of the stability of the communication channels of the industrial enterprise, which provides the basis for their adjustment or for adjusting managerial decisions in the event of distortion of information coming through insufficiently stable communication channels. Information about its products is provided by the company through advertising, and information on consumer attitudes toward industrial production is obtained through marketing research and direct complaints
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