Modeling and Analysis of Customer Preference in Civil Aircraft Manufacturing Supervision

Abstract

Customer manufacturing supervision of civil aircraft refers to the operator of the aircraft or its authorized entity’s supervision and inspection process during aircraft’s manufacturing and final assembly, through which the operator (airline company) ensures that the delivered aircrafts meet the requirements of approved technical standards, process specifications, and engineering documents, as well as confirming that optional components and aircraft’s layout comply with technical standards required by the purchase contract. Manufacturing supervision brings forward aircraft delivery inspection, qualitative improvement of which enables the improvement of efficiency in single aircraft airworthiness inspection, ensuring aircraft’s continued airworthiness. From the manufacture’s perspective, analyzing customer’s needs and preference on manufacture supervision in advance, taking advantage of the relatively long production cycle, disposing proper engineering solutions for manufacture deviations, reducing the business negotiation items due to deviations not only helps reach the goal of customer supervision, but also helps optimize engineering dispositions.