Model to improve an ERP implementation based on agile best practice: A Delphi study.

Abstract

Enterprise Resource Planning (ERP) is a business system that supports most of the critical processes of a company. It helps maintain a unified and reliable repository of information for decision-making. Implementing an ERP is a complex project, which implies a high level of effort and investment. Although the methodologies provided by the leading ERP providers are beneficial, there is still a high failure rate in the implementation.Many authors have analyzed the factors and causes of these implementation failures. There is also research to propose new implementation models that replace the existing ones. However, there is little research on existing methodologies incorporating new concepts from other disciplines to improve them.In this research, we propose a model that complements the current methodologies and uses the best practices in project management and software engineering directly related to the issues found in the literature. We submitted it to a group of experts on the subject to validate the model based on the Delphi method.