Model to evaluate the impact of IFAM/Centro training

Abstract

The article developed a model to evaluate the impact of training provided to active administrative technicians of the Federal Institute of Amazonas (IFAM), located in the Center of Manaus-Amazonas, in the years 2010 and 2011. The research has an applied, descriptive, qualitative and quantitative nature. The theoretical referential included nine training evaluation models, among them, the most appropriate for this study were the models of Kirkpatrick (1976) and Hamblin (1978), Andrade (1982) and Castro (1999). A questionnaire was applied to 42 technicians and 15 chiefs, whose requirements used to assess the impact of training, were: job behavior, learning, performance, support for transferring learning and work. The main conclusion was that the overall average of the requirement responses showed no relevant differences. However, by making an individual analysis of the items of each requirement, it was possible to verify the existence of some differences in the evaluations about the impact of the training, especially about: interpersonal relationships at work, availability of equipment in the knowledge transfer, the importance of the position in company development, more positive attitudes at work and responsiveness to changes at work. On the other hand, there was good alignment of the perception between managers and technicians about the impact of training on meeting demands, improvement in professional performance, operationalization of tasks, increased suggestions for improvement and motivation to apply knowledge.