Model of Communication Effectiveness in the Mentoring Process

Abstract

In this paper the authors analyse the conditions of effective communication in the mentoring process. In the literature on the subject effective business communication is considered as a key to planning, leading, organizing and controlling the resources of organizations to achieve their objectives. Still, communication models in the mentoring network have not been of interest to researchers yet. The aim of this study was to identify the factors that influence the effectiveness of communication in the mentoring process. The authors created a theoretical model of communication in the mentoring process which became a basis for primary research conducted among 103 mentors and 119 mentees in Poland. It occurred that the factors influencing the effectiveness of communication in the mentoring process are similar in both groups. Next, the authors incorporated the Exploratory Factor Analysis and Cronbach’s alpha reliability test of different factors influencing the effectiveness of communication in the mentoring process. The results proved that all the developed scales demonstrated reliability above the recommended threshold. The final stage involved developing a regression model which allowed to identify the factors influencing the effectiveness of communication in the mentoring process. Those factors are: non-verbal channels and tools of communication, written and oral channels and tools of communication as well as social engagement in the mentoring process.