Abstract
This paper describes the concepts and methodologies of business intelligence system that enables users to improve the e-payment service quality and business improvement. The aim is to demonstrate that the use of business intelligence combined with epayment systems may lead to a better understanding of customers and improve the monitoring and analysis of their behavior. These analyzes can be used to improve customer relations and to gain a competitive advantage over other Saracevic M. Model implementacije sistema za E-placanje FBIM Transactions Vol.1 No.2 pp. 136 – 144 Published: July 2013 MESTE | 137 systems. In this paper, we gave the proposal of integration with the advanced tools and technologies (OLAP, Data Mart and CRM analysis) which would help in shaping the processes that collect data and transform it into useful information and knowledge. Practical part of the paper is implementation of the model of e-payment with elements of business intelligence using advanced Java technologies. The advantages of this type of implementation are given in the last segment of the paper.
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