Model Development of Sports Centers Service Management in Wuhan City under Next Normal Condition

Abstract

Background and Aim: This research on Developing the Next Normal Service Management Model of the Gymnasium at WuHan is qualitative research with the following objectives: To develop the next level of normal service management model of the gymnasium in Wuhan after the outbreak of COVID-19. Materials and Methods: The population size is about 25,000 people using a random sampling method. The sample is 394 people. The research tools are questionnaires and interviews. The quality of the tool was determined by content validity by 5 experts, the IOC was 0.8-1.00. Results: The Wushu Sports Center's main components of the model include: (1) Basic information about the sports service provided by the stadium. (2) Service demand for Wushu sports center by exercise after COVID-19 outbreak. (3) The satisfaction of sports exercise on the service of sports centers after the COVID-19 outbreak. Conclusion: The research findings were: (1) Problems, shortcomings, and service procedures of Wuhan stadium namely service quality issues and support facilities continue to improve. (2) Service process of Wuhan sports venues Service demand of sports organizations. Demand for sports guidance and physical monitoring. Demand for sports information consultation. (3) service model for Wuhan Sports Center after the COVID-19 epidemic. (4) confirm the service model of Wuhan Sports Center under the Next Normal situation.