Model based on service quality, satisfaction and trust, the antecedents of federated athletes' happiness and loyalty

Abstract

PurposeThe main aim of this work is to design a model in which service quality receives satisfaction and trust and they have influence on happiness and loyalty.Design/methodology/approachA SEM-PLS model is designed to explain the happiness of athletes. This is tested through a survey of Spanish karate federates. The sample proposes 693 responses are collected.FindingsThe results indicate that service quality has a strong positive influence on satisfaction and trust, and it has an indirect influence on happiness and loyalty of the Spanish karate federates.Research limitations/implicationsThis article contributes to the literature increasing the knowledge of the variables that have positive influence, as antecedents of happiness and loyalty in karate federations.Practical implicationsThe results of this study can help the decision-making of the governing boards of sports federations so they will be more aware of the strategies that promote the happiness and loyalty of the athlete.Originality/valueOne of the original contributions of this work is that the model shows the loyalty, happiness, trust and satisfaction as a result of quality services.