Mobility-as-a-Service as a Catalyst for Urban Transport Integration in Conditions of Uncertainty

Abstract

Sudden events are being observed more often (pandemics, armed conflicts, high inflation, etc.). Urban transport systems are especially susceptible to sudden disruptions as manifested by sharp changes in user preferences and demand for transport services. Mobility as a service (MaaS) aims to improve the efficiency of urban transport systems and support the integration of various forms of transport. The main goal of the research is to assess the level of MaaS use and check what characteristics could influence using MaaS by different groups of users. A case study of the Tri-City, the largest urban centre in northern Poland, was used to examine the possibility of implementing MaaS. We assumed that the use of IT applications would help to reduce the challenges faced by mobility in modern cities. We hypothesised that MaaS is conducive to integrating transport in the city. Knowledge of MaaS acceptance is essential in implementing this concept and can help local authorities respond to sudden disruptions by increasing flexibility in shaping urban mobility. Poland still lacks a universal multimodal solution that would help optimise travel within the cities and actions should be undertaken to popularise digital solutions that improve the efficiency and organisation of PT.