Mobile Wallet Continuance Adoption Intention: An Empirical Study in Cameroon

Abstract

The mobile payment literature has grown significantly in recent years. It has the power to improve transaction agility, as it also provides financial inclusion of the people, especially in emerging economies. One of the primary modality is the mobile wallet (m-wallet). The literature concerning m-wallet is in its initial stage; most of the studies are concerning the adoption stage. In this study, we investigated the behavior intention of the users in continuance intention in Cameroon. We proposed a model in which satisfaction and perceived trust are antecedents of the continuance intention. We used the Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the proposed model. The results showed that the satisfaction exerts a strong influence on continuance intention, and perceived trust performs a mediation effect in the relationship between satisfaction and continuance intention.