Mobile Technology for Knowledge Management

Abstract

IT support for knowledge management (KM) is a widely discussed issue. Whereas an overemphasis on technology is often criticized, the general consensus is that a well-balanced combination of technical and social approaches can be a rewarding departure (Alavi & Leidner, 1999). The usage of knowledge management systems (KMSs) (i.e., information systems including for example data warehouse techniques and artificial intelligence tools) is seen as a factor that can beneficially support different KM processes (Frank, 2001; Wiig, 1995). Due to the fact that an increasingly large proportion of work is not conducted in the context of stationary workplaces anymore, it becomes necessary to make KMSs available to those mobile workers (Rao, 2002; Sherman, 1999). Considering the different technological infrastructure in the stationary, as well as the mobile context, a KMS that so far is only available at a stationary workplace cannot simply become mobile without any changes. Further, the aspect of mobility implies specific design requirements for KMS. Taking together the rapid developments in the field of technology, allowing more and more mobile processes to be potentially supported through mobile KMS, as well as the current social and occupational developments, resulting in more mobile workplaces and business processes (Gruhn & Book, 2003), the relevance of mobile KM can be expected to increase in the future.