Abstract
BackgroundIn the Millennium Villages Project site of Bonsaaso, Ghana, the Health Team is using a mobile phone closed user group to place calls amongst one another at no cost.MethodsIn order to determine the utilization and acceptability of the closed user group amongst users, social network analysis and qualitative methods were used. Key informants were identified and interviewed. The key informants also kept prospective call journals. Billing statements and de-identified call data from the closed user group were used to generate data for analyzing the social structure revealed by the network traffic.ResultsThe majority of communication within the closed user group was personal and not for professional purposes. The members of the CUG felt that the group improved their efficiency at work.ConclusionsThe methods used present an interesting way to investigate the social structure surrounding communication via mobile phones. In addition, the benefits identified from the exploration of this closed user group make a case for supporting mobile phone closed user groups amongst professional groups.
Highlights
In the Millennium Villages Project site of Bonsaaso, Ghana, the Health Team is using a mobile phone closed user group to place calls amongst one another at no cost
The members of the mobile phone closed user group (CUG) included most of the members of the Millennium Villages Project (MVP) Bonsaaso Health Teama and key local representation of the Ghana Ministry of Health and Ghana Health Service
For the other job categories in the CUG network, there was a roughly even split between males and females, and all had tertiary degrees
Summary
In the Millennium Villages Project site of Bonsaaso, Ghana, the Health Team is using a mobile phone closed user group to place calls amongst one another at no cost. In the Millennium Villages Project (MVP) site of Bonsaaso, Ghana, a mobile phone closed user group (CUG) has been introduced for use by the MVP health team. Through this CUG, members of the health team are able to converse with one another at no cost. Explanations of how these findings were ascertained will be discussed in further detail in this paper. Additional information will be provided on the benefits and limitations of the CUG
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