Abstract
The banking and financial sectors have witnessed a significant development recently due to financial technology (FinTech), and it has become an essential part of the financial system. Many factors helped the development of this sector, including the pandemics such as Covid-19, the considerable increasing market value of the FinTech sector worldwide, and new technologies such as blockchain, artificial intelligence, big data, cloud computing and mobile technology. Moreover, changes in consumer's preferences, especially the Z-generation (digital generation). FinTech shifted the traditional business models to mobile platforms characterized by ease of access and swift transactions. Mobile technology became the main backbone for FinTech innovations and acts as a channel to deliver FinTech services that overcome all geographical and timing barriers, thus enhancing financial inclusion. Mobile perceived Trust (MPT), or the trust in using financial business models via mobile technology, is a crucial factor in the FinTech context that has mediation effects on the intention and adoption of different FinTech business models. Unfortunately, few studies have explored MPT mediations on consumers' intention to adopt FinTech innovations using mobile technology. Typically, many studies examined trust/MPT as an independent and unidirectional variable and investigated its effects on behaviour intention without predicting its mediation effects. This study aimed to develop a systematic literature review on MPT mediation in FinTech, focusing on the period from 2016 and 2021, in journals ranked Q1 and Q2, and known-based theories such as the technology acceptance model, the unified theory of acceptance and use of technology, and the mobile technology acceptance model. This study found that only four articles were published in Q1 and Q2 journals. In these articles, the MPT was used as a mediator, and its effects were measured on the intention and adoption of the behaviour.
Highlights
One of the consequences of financial technology (FinTech) platforms using mobile technology is that their risk affects consumer trust and acts as a barrier to adopt this type of technology-driven business model worldwide
Peer to peer (PTP) lending, crowdfunding and invoice funding are examples of FinTech credit facilitated by electronic platforms (Lenz, 2016) to offer complete lending transactions (Yuwei, Zhihan, & Bin, 2017) and allow consumers to perform credit transactions (Lenz, 2016; Suryono, Purwandaria, & Budia, 2019)
The research question was taken from the Fintech activities found in mobile technology acceptance model (MTAM) (Ooi & Tan, 2016)
Summary
One of the consequences of financial technology (FinTech) platforms using mobile technology is that their risk affects consumer trust and acts as a barrier to adopt this type of technology-driven business model worldwide. PTP lending platforms welcome borrowers (debtors), such as individuals and small and medium-sized enterprises, who may be categorized as high credit risk and have already been rejected by banks and other finance companies due to the differences in credit risk assessment (Lenz, 2016; Ozili, 2018). These innovations contain advanced technologies that change the nature of the operation and behaviour of the usual business models
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