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Abstract
A recent review of mobile payment research by Dahlberg et al. (2015) concludes that there is a need to synthesise this research area by studying contexts in which innovation is carried out and to integrate different aspects of research. This article aims to provide a proposal for how to achieve such integration and context orientation by building on previous studies and offering an additional review. Our systematic literature review of mobile payments research is focused on papers published during 2006–2016. The main objective is to examine how mobile payments research has been conducted from the methodological and theoretical perspectives. Our findings show that research on mobile payments is a multidisciplinary research. Three main themes in the research (in line with previous studies) are customer adoption, technological aspects, and business aspects. Moreover, research is mainly analytical based on a deductive approach. To meet the challenge formulated in the previous research, we propose and apply a socio-technical system framework to achieve synthesis and context-specific consideration in future research on mobile payments.
Highlights
Research on mobile payments has been carried out for almost two decades
The authors contribute to academic research by offering: (i) a proposed definition of mobile payments; (ii) development of a multi-dimensional framework based on Porter’s Five Forces and contingency theory, which is applied to analyse the mobile payments market; (iii) identification of research fragmentation and a focus on two aspects of mobile payments: technology and customer adoption; and (iv) a proposal of 22 research directions for further research
The major contributions by Dahlberg et al (2015) are: (i) identification of research fragmentation and a focus on three aspects of mobile payments: technology, customer adoption, and mobile payments market and providers; (ii) analysis of recent research in the area in relation to the 22 research directions proposed in Dahlberg, Mallat, et al (2008); (iii) authorship analysis; and (iv) critical comments and recommendations for further research
Summary
Research on mobile payments has been carried out for almost two decades. A review of academic research performed during the period 1999–2006 is presented in Dahlberg, Mallat, et al (2008). The authors contribute to academic research by offering: (i) a proposed definition of mobile payments; (ii) development of a multi-dimensional framework based on Porter’s Five Forces and contingency theory, which is applied to analyse the mobile payments market; (iii) identification of research fragmentation and a focus on two aspects of mobile payments: technology and customer adoption; and (iv) a proposal of 22 research directions for further research. This was one of the first literature reviews in the area of mobile payments and laid a foundation for research to come. Their review made several critical comments on the way research in the area had been done and proposed, among other things, that there is a need to put more focus on the role of the contexts—or ecosystems—in which innovation is done as well to strive to integrate several critical dimensions, such as technology, strategy and adoption, in a coherent framework
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