Mobile nursing care plan information system for nursing service in hospitals.

Abstract

The COVID-19 pandemic has greatly affected the health sector, especially the speed of healthcare services in hospitals, such as nursing care. This is caused by the low ratio between the number of resources available and the number of cases handled, which leads to suboptimal services. One of the solutions to this problem is to implement a digital (mobile) nursing care information system. Therefore, this study aims to produce a digital (mobile) nursing information system model that is suitable for hospitals. The research and development (RnD) method used in this study was carried out in three stages, namely, analysis of information system needs, preparation of the model design, and trial of Mobile Nursing Care Plan Information System (MNCPIS). The design was prepared with the Framework for Application of System Technique (FAST). A total of 148 nurses were selected as respondents using a simple random sampling approach. Data were then collected through interviews, focus group discussions, and questionnaires. Furthermore, MNCPIS was assessed with system requirements analysis using the Performance, Information, Economic, Control/Security, Efficiency, and Service (PIECES) framework. The t-test results indicate that MNCPIS was more effective and appropriate compared to the conventional (manual) types. This was indicated by all the variables measured in the MNCPIS component, including assessment, nursing diagnosis and evaluation, planning, and implementation. Based on these findings, the model can be developed as a nursing care information system to improve the quality assurance of services rendered by nurses. A mobile plan information system can be implemented in the nursing care department in hospitals to ensure satisfaction and quality assurance for the services provided in hospitals.