Mobile learning determinants that influence Indian university students' learning satisfaction during the COVID-19 pandemic

Abstract

Due to the COVID-19 pandemic, the whole world went under strict lockdown, including educational institutions. This led to the quick reshaping of educational systems to provide uninterrupted education to the students. Preferably, both teachers and students switched from physical classrooms to online classrooms. This overnight change brought numerous challenges for a country like India. But the authors of this study see it as an opportunity and aim to explore mobile learning (m-learning) determinants that influence Indian university students' learning needs during the COVID-19. For this, the data were gathered using a web-based questionnaire from 557 students of seven different universities (both public and private) in India. Next, the data were quantitatively analysed using reliability analysis, confirmatory factor analysis, and multiple regression analysis. The results show that out of three first-order m-learning variables, only two (system and service quality items) have a positive impact on students' learning satisfaction in the Indian context. In the end, the implications of the study in the adoption of m-learning at different Indian universities have been discussed.