Mobile Fin-Tech Ecosystem Shaping Financial Inclusion in Zimbabwean Banking and Financial Services Markets

Abstract

The purpose of this chapter is to explore mobile financial technology ecosystem shaping financial inclusion in Zimbabwean banking and financial services markets. The chapter is based on a narrative approach of secondary data sources, mainly peer reviewed reputable journal articles. The purpose being to draw conclusions and identifying the research gaps that exist within the banking and financial services markets in Zimbabwe. The chapter is based on a structural analysis methodology to frame the categories of the major analysis in combination with scientific rigour to a broad and complex problem. Research results proved that the mobile financial technology ecosystem shaping financial inclusion in Zimbabwean banking and financial services markets is a necessity for sustainable economic growth and development. Implications to contemporary banking and financial services industry business leaders include bringing-in present day digital financial technologies, incubating survival plans of actions or strategies so as to fully operationalise mobile financial technology seamlessly. In addition to this, establishing technological innovation appetite is meant to address, respond and navigate within the associated financial digital disruptive complexities for the sustenance of banking and financial services markets in Zimbabwe. The study results underscore the necessity of understanding mobile financial technology ecosystem so as to design relevant strategies in a bid to carve financial inclusion in Zimbabwean banking and financial services markets. With its novelty, the chapter conceptually examines how mobile financial technology ecosystem can shape financial inclusion in Zimbabwean banking and financial services markets. It contributes to literature and theoretical novel introspections into the depth and breadth of how mobile financial technology can contribute to the development of financial inclusion in the Zimbabwean banking and financial markets.