Abstract
Unmanned Aerial Vehicles are self-driving vehicles in robotic technology, which are in incremental demand for transportation. In this paper, re-engineering the UAVs model for payload delivery service to enhance the feature of tracking, communication of recorded audio voices, and enlarging of new process to deliver a partial control of the UAVs especially for the customers is being discussed. In the present study, integration of UAVs and mobile technology has been adopted for re-engineering of the UAV based delivery process. The fundamental approach of the present study is to involve the customer in the entire process of payload delivery under effective coordination to provide customer-oriented functionality which will improve the customer encounter in logistics operations. People don’t get to visit his/her loved one’s grave due to lack of time, busy schedule or traffic congestion. Visiting of graveyard is unfriendly for elderly too because of their health issues. Today, by the coordination of developed sensor and IT innovation, visiting of graveyard has become simple. To be perfect and reasonable, artifacts of the proposed model can easily be implemented for the virtual visiting of graveyard. By utilization of the proposed model, individuals and particularly elderly or women can easily visit the loved one’s grave from the comfort of their home by watching ongoing recordings of the blooming activity on grave or tomb. Furthermore people can send recorded audio, voice message or Quran recitation from his/her registered mobile app at the graveyard. The proposed model is evaluated by conducting survey-based quantitative research approach based on the Delphi method. The performance of the model is analyzed by the goodness-of-fit (Chi-square) test. The inspection of the overall outcome against the re-engineering model and its provided service efficiency has a greater impact of acceptance.
Highlights
Unmanned Aerial Vehicle (UAV) is being utilized by the logistics industry to provide transference of package, payload, food, drug, blood or other goods
UAVs are utilized in diverse delivery services, this study focuses on existing UAV based delivery process which requires enhancement in order to improve UAVs based delivery process
The aim of this study is to explore customer involvement in delivery service that provides possible effects on the quality of UAV based delivery service and customer satisfaction
Summary
Unmanned Aerial Vehicle (UAV) is being utilized by the logistics industry to provide transference of package, payload, food, drug, blood or other goods. In existing UAV based delivery system, some UAV logistic companies don’t provide tracking of payload to customer and customer cannot deliver his/her recorded audio message in real-time along with payload delivery as shown in figure 3. UAV logistic company tracks UAV flight and flight data such as speed, current waypoint, battery monitoring via real-time monitoring of flight and enables it to convey different commands during UAV flight (shifting of flight mode, custom landing, servo control etc.) and shares relevant information with a customer on their mobile app. UAVs have been utilized by major online retailers and logistics companies for transporting goods from source to destination In this proposed model UAV delivers payload with video and audio to enhance UAV based delivery service along with the involvement of customer. Whenever process (mission) is completed or specific time slot of customer’s partial controlling is over or UAV flight time exceeds from 30 -35 min, UAV returns back to its origin by using fly away protection system or RTL (Return to Launch) Command MAV_CMD_NAV_RETURN_TO_LAUNCH of MAVlink protocol
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