Abstract
As the fifth-generation (5G) mobile communication technology captures public attention, reviewing the first to fourth generations with the anticipated implications of 5G and afterward, and future research would present a useful value to the literature. This study uses a systematic content analysis methodology to provide a comprehensive and interdisciplinary review of mobile communication research in tourism and hospitality to help academic researchers and industry practitioners understand the research area. The study also analyzes the future changes that mobile communication technologies and their applications will bring to tourism and hospitality research trends and industry practices. This study not only contributes to identifying some research gaps in the extant research, but can also provide significant theoretical guidance and practical implications for further academic and industrial research related to mobile communication technologies in tourism and hospitality.
Highlights
The fifth-generation (5G) mobile communication technology era officially began in 2020
Based on the collected literature and its coded data, this study develops content analysis and interpretation around the following research questions: (1) the effects and ysis and interpretation around the following research questions: (1) the effects a changes brought by each generation of mobile communication on tourism and hospitali
The results indicate that since research on mobile communications in hotels and tourism began, the following seven items appear through each generation of mobile communication systems: travel services; tourism intelligent transportation/internet of vehicles (IoV) [23]; willingness and intent to use mobile communication technology; tourism/restaurant/hospitality management and marketing; mobile communication service quality; user security and privacy protection; and mobile communication travel experience
Summary
The fifth-generation (5G) mobile communication technology era officially began in 2020. The future effect of mobile communications on hotels and tourism needs to be anticipated. In the 1980s, the first generation (1G) only provided voice or messaging services. The third generation (3G), which coincided with the 21st century, provided high-speed data, voice, picture, and video services. In the 2010s, the fourth generation (4G) met people’s needs for dynamic information access [2]. The mobile phone of the 2G era had functions of making calls, sending messages, and low-speed internet access, whereas that of the 3G era could process images, music, and videos. With the rapid growth of the number of mobile devices, data volume, and data rate [3], 4G fails to meet people’s increased demands for speed, connection, performance, and services.
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