Abstract
In the resent years two trends have influenced our daily life: mobile devices and cloud based services. Complex enterprise systems have been moved to the cloud. The integration of mobile devices and cloud based enterprise applications offers new possibilities in terms of innovative products or processes or it increases the mobility and flexibility of the workforce This integration has several effects on the company as a whole, whereas four central aspects can be identified, the management, the organization, the user and the technology. In this paper we present a conceptual framework that offers guidance for further research in this field. We also derive topics for further research. From a stakeholder’s perspective the framework focusses on the customer of services
Highlights
Recent technological development opened up two technological streams: First, with the proliferation of cloud computing, organizations have been able to get access to an unprecedented increase in computing power and resources
The integration of the technological developments, mobile computing and cloud based enterprise systems leads to a significant change the way how communication takes place
This is a new way to support the informational requirements of employees and offer more flexible working models [2] while improving the overall performance of organizations As a step it is inevitable to integrate customers and partners [3]
Summary
Recent technological development opened up two technological streams: First, with the proliferation of cloud computing, organizations have been able to get access to an unprecedented increase in computing power and resources. It will shift people towards new working models supported by services and the related data should be available and accessible anywhere, anytime, from every device, inside or outside the company This is a new way to support the informational requirements of employees and offer more flexible working models [2] while improving the overall performance of organizations As a step it is inevitable to integrate customers and partners [3]. The implementation of cloud based services in an organization is a technology-related task Rather, it affects the organization as a whole, the related business process and those people inside and outside of the organization that have to use these information systems. We conclude with highlighting four different directions for future research that will guide our research and that will hopefully inspire the research of others in the field
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