Abstract
Bed management is one of the most crucial tasks in a hospital. A desktop-based (PC) information technology system has been widely adopted to assist this operation. The fixed location and the limited amount of available PCs shared among staff for different routine tasks can cause delays in bed information updating and therefore delays to the bed management processes. With the penetration of smartphones, a mobile-based application becomes a reliable alternative solution for bed management to complement the existing system. Smartphones offer a few benefits, especially mobility because users can update the information from any place and at any time. Our aim was to study the applicability of a mobile-based application for assisting bed management operation. The application consisted of ward-based bed information visualization, bed information updating, and ward information updating modules. Observation and interviews with expert users were performed to outline the required functions of the application. On a Likert 1-5 scale, the mobile application achieved a mean score of 3.45 for usefulness, 3.40 for ease of use, and 3.42 for satisfaction. Meanwhile, the respondents were also concerned about the mobile data consumption of the app, which took up 45.8% of the negative feedback. On the positive side, the respondents agree that the mobile application helps them in the bed management operation.
Highlights
The increase of human population density put pressure on hospitals in providing adequate services to accommodate patients
Some of the common factors that cause bed shortage or delays in the process of patient discharge are: family members being unable to accompany patients home upon discharge, patients waiting for family members to collect their medications and documents, and delays of information in the communication to the bed manager on the status of beds [1]
This paper aims to identify the applicability of a smartphone-based mobile application with Near Field Communication (NFC) technology to facilitate the bed management process at the Hospital Canselor Tuanku Muhriz (HCTM)
Summary
The increase of human population density put pressure on hospitals in providing adequate services to accommodate patients. Some of the common factors that cause bed shortage or delays in the process of patient discharge are: family members being unable to accompany patients home upon discharge, patients waiting for family members to collect their medications and documents, and delays of information in the communication to the bed manager on the status of beds [1] To overcome this issue, Hospital Canselor Tuanku Muhriz (HCTM) improved the patient discharge process by introducing a discharge lounge. Authors in [14] concentrated on mobile application design to deliver an efficient health care system By using this app, users can find in-city hospital information, cabin data, make cabin booking payments, accept smart tips on selecting the right hospital, locate a physician, call for emergency services, receive information on first aid and notifications from the drug alarm system, calculate their Body Mass Index (BMI), receive information on health care, data about support and drugs, prescription reminders, etc
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