Mixed-methods evaluation of home visiting workforce wellbeing and telework in Florida

Abstract

ObjectivesTo examine the impact of telework on the well-being and quality of life of Florida’s perinatal home visiting workforce. MethodA mixed-methods follow-up evaluation of telework experiences and practices among Florida home visitors during the COVID-19 pandemic was conducted. Data was collected via a 22-question statewide survey and 30 questions from the Professional Quality of Life Measure (ProQOL). ResultsStaff felt supported by their organizations in working from home (telework) during the pandemic, and quality of life indicators suggest that many were thriving. Some staff reported that additional technological and emotional support is needed. Virtual home visiting services were reported as convenient, comfortable, and timesaving, although barriers such as lack of client engagement and difficulty maintaining work-life balance were mentioned. ConclusionsThis evaluation provided an update on telehealth perinatal support services and the overall wellbeing of home visiting employees during the COVID-19 pandemic. Our findings suggest that virtual or hybrid services may be appropriate for some home visitors and families, although more evaluation of families’ perspectives is needed. Policy implicationsFlexible telework arrangements, with corresponding flexibility in virtual or hybrid services delivery, should be considered to support home visits and families following the COVID-19 pandemic.