Abstract
Expert consultant systems can be viewed as a new medium of communication between experts and users, similar in some respects to the telephone and in other respects to the printed page. Fuzzy linguistic variables and approximate reasoning offer a way to increase the expressive power of this communications medium. Recent advances in the application of these techniques allow the use of features such as goal-directed processing, mixed-initiative dialog, sophisticated user and expert interfaces, and efficient knowledge representation that have formerly been associated only with nonfuzzy expert systems.
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