Abstract
According to the innovation in services theory any substitution or addition of characteristics to a service is considered as incremental innovation with the objective of improving the final client’s utility. Moreover by service relationship, it is meant the establishment of relationships between the client and the provider with the objective of producing the final product. In the light of this theory stations are here conceived as a set of services and the added characteristics as temporary offices designed inside and around High Speed Rail stations. Therefore, the traditional concept of a station as a node changes since stations can be also considered as workplaces. The objective of this contribution is to identify the characteristics of the clients renting temporary offices and the role of High Speed Rail and more generally transport in this respect. A survey was employed, interviewing clients renting flexible offices inside the Garibaldi station in Naples in Italy. Data were collected concerning the clients’ socioeconomic characteristics, the transport mode chosen to reach these offices and the services used.
Highlights
According to Bertolini and Spit [1] stations are no more considered as just nodes in a network and as places within an area
The objective is to develop a network of modern and innovating working spaces inside stations to meet the needs of mobile workers (CP Gares & Connexions - Regus) and to reduce waste of time
Temporary offices are meant for workers, trying to decrease commuting distances, without working at home
Summary
According to Bertolini and Spit [1] stations are no more considered as just nodes in a network and as places within an area The result of this statement is the redesign of the actual national-to-regional-to-local transport nodes in order to give them a function of pedestrian ones. HSR systems have given birth to temporary offices inside the station, reinforcing the role of station as a place and as a place to work. This is the aim of this paper, which is organised as follows.
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