Abstract
The study examines the impact of credit officers’ Quality of Work Life (QWL) on productivity of loan disbursement in 10 selected Savings and Loans Companies in the Accra, Ghana. The study was quantitative, cross-sectional, descriptive and analytical. Out of 1602 employees, 310 employees were sampled. Simple random sampling technique was used to select both companies and respondents. 92% of questionnaires were self-administered and 8% were e-mailed. The finding indicated a significant positive impact of credit officers’ QWL on productivity of loan disbursement (β= .274, p&lt;.001).<strong> </strong>It was suggested that it will be profitable to and prudent on the part of managers not to play with the QWL of credit officers if they really want to experience an increase in loan disbursement. Also, managers’ comprehensive focus on the general happiness of credit officers by ensuring employees’ holistic well-being in the organisation will lead to productivity of loan disbursement. The study becomes the first to research on both credit officers and productivity of loan disbursement in the financial sector of Ghana.
Highlights
In contemporary business environment, employees all over the world are passionate and keen about their working lives in organisations
The finding of the study indicated that quality of work life (QWL) has significant positive impact on productivity of loan disbursement
It will be profitable to and prudent on the part of managers of savings and loans companies not to play with the QWL of credit officers if they really want to experience an increase in loan disbursement
Summary
Employees all over the world are passionate and keen about their working lives in organisations. QWL is pervasive in organisations in the sense that workers at every level, position, and status attach prominence to their working conditions (Kaighobadi et al, 2014). In this regard, researchers have paid attention to understanding the concept of QWL with emphasis on the factors (Islam, 2012; Adhikari & Gautam, 2010) and outcomes (Sajjad & Abbasi, 2014; Almalki, FitzGerald, & Clark, 2012; Mosadeghrad, 2013; Saraji & Dargahi, 2006)
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
