Abstract
Performance measures like profits are an important criterion for evaluating the success of computer-based management information systems. However, the study of performance of a computer-based information system is difficult because of measurement problems and a large number of variables which affect performance. Many technically well-designed systems have failed to achieve their objectives or to work at all, because important factors which can contribute substantially to the success of an MIS were ignored. Based on a research project carried out in a large organization where the computer-based systems operate on a batch data processing system, this paper discusses some of the major problems which can lead to the total failure of an MIS.
Highlights
A number of technical and management problems which can result in the failure of a computer-based MIS have been reported. 1234 In a previous research proja.'[15] it was found that factors like user involvement in the development of a computerbased MIS, personal factors and the attitude of the user towards computeri7.ation are directly related to the success of a computer-based MIS
Technical quality of a computer-based system is of utmost importance to achieve a satisfactory level of sue~ . too often the emphasis placed upon this aspect is too high while other important factors are left out of account
The reporting delay was defined as the processing delay between the end of the information interval and the issuance of the report for management use
Summary
A number of technical and management problems which can result in the failure of a computer-based MIS have been reported. 1234 In a previous research proja.'[15] it was found that factors like user involvement in the development of a computerbased MIS, personal factors and the attitude of the user towards computeri7.ation (managers included) are directly related to the success of a computer-based MIS. A number of technical and management problems which can result in the failure of a computer-based MIS have been reported. Technical quality of a computer-based system is of utmost importance to achieve a satisfactory level of sue~ . Technical qualities like the quality of the hardware and software, programming techniques, file handling techniques etc., are only necessary but not sufficient conditions for a MIS to be successful. Too often the acquisition of equipment, upgrading of the existing system or the acquisition of a completely new hardware and software system have been seen as the solution to all of the MIS problems in the organization. The management of a rather large organization in South Africa suffered major MIS problems. In the investigation interviews were held with all the managers in the organization while statistical techniques were used to process and analyse the data collected
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