"Mirror, mirror in the call": Exploring the Ambivalent Nature of the Self-view in Video Meeting Systems with Self-Reported & Eye-Tracking Data

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Video meeting systems offer great potential for work and life, but they can also have negative effects. One reason is the presence of technical stimuli that do not exist in the physical world. A prominent example is the self-view feature, a mirrored image of oneself shown during the video meeting. The self-view feature comes with a trade-off between the advantage of enhancing control and the disadvantage of increasing cognitive load of its users. So far, research is scarce when it comes to understanding this ambivalent nature and studies mostly relied on self-reported data without considering the actual interaction with the self-view. To address this gap, we conducted an experimental study with 57 participants and two design variants (with/without self-view), analyzed user perceptions through surveys and interviews, and explored gaze patterns using eye-tracking technology. Results reveal varying perceptions of cognitive load and control among self-view users and between the design variants, highlighting its ambivalent nature. We see differences in how participants interact with the self-view. In a cluster analysis, we identify three user groups (Benefiting Users, Cognitively Challenged Users, Control Losing Users). These groups also show differences in visual behavior, especially median fixation duration, and user characteristics. Based on our findings, we outline design recommendations for more flexible and intelligent design solutions by considering user groups and their individual differences.