Abstract
The revolution of traditional quality management concept into total quality management (TQM) inspired industry for establishing and implementing quality control circle (QCC). Before starting a project as the implementation of the QCC, the training was held for supporting the knowledge of the QCC team. As the pilot project of the QCC, this research will try to minimize the percentage of the lack material in the production process of 8340 type by working together with the QCC team. The result of QCC implementation could reach the target set by the team, the percentage of the lack material reached less than 3%. The percentage of the lack material kontaktarm reduced from 3.09% to 0.00%, flachdrahtspule reduced from 9.20% to 0.40%, and niet reduced from 7.71% to 2.73%. Besides, the implementation of QCC also resulted in positive impact for all the members of the team about the benefits and experiences gained.
Highlights
The revolution of traditional quality management concept into total quality management (TQM) inspired industry for establishing and implementing quality control circle (QCC)
the training was held for supporting the knowledge of the Quality Control Circle (QCC) team
this research will try to minimize the percentage of the lack material in the production process
Summary
Total Quality Manageme merupakan suatu strategi untuk mengimplementasikan dan mengelola aktivitas perbaikan kualitas pada sebuah organisasi. Quality Control Circle atau Gugus Kendali Mutu (GKM) merupakan suatu kelompok kecil yang terdiri dari beberapa orang yang bekerja secara bersama-sama sebagai pelopor dalam menjaga dan melakukan perbaikan secara terus-menerus terhadap kualitas produk, jasa, dan pekerjaannya (Nitta [9]). Menurut Robson [10], Gugus Kendali Mutu adalah sebuah kelompok yang terdiri dari 4 – 10 orang yang bergabung secara sukarela dan bekerja di bawah pengawasan seorang supervisor serta mengadakan pertemuan secara teratur untuk mengidentifikasi, menganalisis, dan memecahkan masalah. Problem Solving Quality Control (QC) Story adalah metode yang digunakan untuk melakukan pemecahan masalah dalam tim QCC serta mengorganisir informasi yang akan disajikan dalam laporan tentang hasil yang didapat dari upaya perbaikan kualitas atau kinerja (Katakura dan Toriumi[6]). Seven Tools for Quality Control dan Seven Management Tools for Quality Control dapat saling melengkapi dalam menyelesaikan berbagai masalah kualitas secara efektif (Nayatani, et al [8])
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