Abstract
Introduction: The Uberlândia city’s Health Surveillance Bureau analyzes the food labels exempted from registration by presenting the Communication Process of Initiation of Manufacturing of Products Exempted from Registration. The monitoring and analysis of this process are responsibility of the municipality. Objective: Check the quality of technical support by evaluating companies and to evaluate if educational actions promoted to companies and the technical team of the surveillance on the Communication Process of Initiation of Manufacturing of Products Exempted from Registration were effective to increase the approvals of the processes. Method: Mini courses were applied to the employees of the Health Surveillance and food companies about the Communication Process of Initiation of Manufacturing of Products Exempted from Registration and food labeling; in addition, technical support was provided to companies. The evaluation of educational actions was performed by quantifying the conformity of the processes, and the evaluation of the quality of the technical support was carried out by means of an evaluation form of satisfaction. Results: The processes, after the application of the educational actions, were slightly improved in the conformity indexes (general information, list of ingredients, liquid content, validity, sales denomination and lot). The technical support obtained an “Excellent” evaluation. Conclusions: The educational actions did not achieve the expected efficiency in the short term, but the continuous availability of these actions could increase the approval of the processes.
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