Mini-Review: The Influence of User Behavior on the Success of Information System Implementation: Towards the Development of Behavior-Based Information System Requirements

Sali Alas M,Purwanto Purwanto,Farikhin Farikhin,T.R Soeprobowati,T Triadi Putranto,B Warsito

doi:10.1051/e3sconf/202131705026

Abstract

The characteristics and behaviour of information system users have a big influence on the successful implementation of information systems. There have been many studies that reveal the effects of user behaviour related to technology and information systems. The majority of research conducted deals with the impact of culture on user behaviour after the implementation of information systems. Very few journals discuss how the characteristics and factors of user behaviour are used as inputs that affect the information system development process. This research was conducted to conduct a literature review regarding the dominant factors in user behaviour and to see their impact on the development of information systems. The results of the study are in the form of synthesis to see the opportunity to include these user behaviour factors into components of the information system requirements.

Highlights

Failures in the application of information systems (S.I.) are still often heard
This study shows many user factors that are considered to affect the success of the implementation of information systems
The review is focused on a wide variety of user behaviour information technology, which is obtained from surveys in several information system journals

Summary

Introduction

Failures in the application of information systems (S.I.) are still often heard. This refers to a study a few years ago which mentioned about 80%-90% of S projects. One of the causes of failures encountered was that the implementation of information systems clashed with the organizational culture [3]. Lamb and Kling's research [5] states that one of the most important factors in an information system is the user. This study shows many user factors that are considered to affect the success of the implementation of information systems. The research conveys some opinions that are considered relevant that can show how the factors of user behaviour can affect the implementation of information systems

Review Methodology

Dimensions of Information Technology User Behaviour

Categories of User Behaviour Influence on Information System Development

Conclusions