Abstract
Serials: The Journal for the Serials Community has been digitised and can be accessed in full on this website. All content is freely available on an open-access basis. Serials was published between 1988 and 2011. In 2012, the journal was retitled and is now published as Insights: the UKSG journal.
Highlights
Thursday 13 January It’s been a busy week so far, and the renewal season seems to get longer each year! I manage a team of eight in Corporate Client Services; seven Customer Account Managers who deal with high level issues for specific customer accounts, and one Publisher Account Manager who works closely with our major publishers to ensure any complex queries are dealt with and to keep on improving our working relationship
We discussed a new outsourcing project with one of our key corporate customers, where the Information Centre will be manned onsite by an employee of Swets Information Services, who will provide the full range of services to end users within the company
We’ve decided to do a satisfaction survey of customers in a cross-section of our government and academic markets, so I get some input from the Academic Services Manager and one of my Government Customer Account Managers to see what kind of questions we need to include
Summary
Thursday 13 January It’s been a busy week so far, and the renewal season seems to get longer each year! I manage a team of eight in Corporate Client Services; seven Customer Account Managers who deal with high level issues for specific customer accounts, and one Publisher Account Manager who works closely with our major publishers to ensure any complex queries are dealt with and to keep on improving our working relationship. I manage a team of eight in Corporate Client Services; seven Customer Account Managers who deal with high level issues for specific customer accounts, and one Publisher Account Manager who works closely with our major publishers to ensure any complex queries are dealt with and to keep on improving our working relationship.
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