Abstract
‘The vast majority of front-line staff, who are consistently hard-working, conscientious and compassionate, have to understand that criticism of poor and unacceptable practice is not aimed at them but is part of a struggle to support everything they stand for.’Robert Francis QC, The Francis Report: One year on – The response of acute trusts in England, February 2014, p.4‘…what we need now, to fight the health problems that threaten the future of the NHS, is an army that’s fit to fight a war’.Christina Patterson, The Guardian, August 2014
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