Abstract
Changes in the current workplace are creating changes in traditional processes. One such process is the way that the millennial and subsequent generations joining the workplace consume learning. The hospitality industry is an ever-changing service industry in which organizations need to continue to adapt to stay relevant. Trained employees providing excellent guest experiences are a competitive advantage. Some barriers to training include lack of time, lack of resources, and changing learning expectations. The aim of this article was to propose a new learning model that integrates performance workflow and microlearning. Microlearning is an approach that focuses on a single concept, utilizing multisensory and multimodality in a focused short amount of time. It can be easily incorporated to the job workflow. The model, future research, and implications are discussed.
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