Abstract
This study aimstodescribe, micro, smalland medium businesslicensingservices in theinvestmentofficeandone-stop integratedservice in Manado City. This study uses a qualitativeapproach, with data collectiontechniquesnamelyobservation, documentation,and semi-structuredinterviews. The results of the research show that 1) Regarding the process of coordinating the management of business licenses, the community does not yet know about the mechanism for managing business permits, so seeing the targets to be achieved can be said to be not optimal because, in the process of obtaining permits, people still find it difficult. 2) Regarding the management of the completion of service activities to the community related to how long the process of completing a business license, it can be seen that it is still not per the Operational Standards applied at the One-Stop Integrated Service and InvestmentService because the process of making a business license takes a long time.
Highlights
Economic business in Indonesia is a very important thing for the Indonesian people, where the Indonesian people are free to choose how to determine to get a prosperous economy
2) Regarding the management of the completion of service activities to the community related to how long the process of completing a business license, it can be seen that it is still not per the Operational Standards applied at the One-Stop Integrated Service and InvestmentService because the process of making a business license takes a long time
This study is intended to provide a description, an overview of the Utilization of MSME Business License Services at the Investment and One-Stop Service Office in Manado City.The focus of the research is Micro, Small and Medium Business License Services at the Office of Capital Services and One-Stop Integrated Services, Manado City, and which is the subfocus according to the research data in the field, the sub-focus discussed from public service management is focused on the Process of Coordination and Completion of Service Activities
Summary
Economic business in Indonesia is a very important thing for the Indonesian people, where the Indonesian people are free to choose how to determine to get a prosperous economy. In the past few years, Indonesia was hit by a monetary and economic crisis that had quite severe consequences for the Indonesian economy. This has caused many companies that have grown large in Indonesia to go bankrupt and some fewer investors want to invest in Indonesia. With this crisis, the government must review the policies that have been focused on large companies to divert attention to the small and medium industry sector. MSMEs have a very important role in the community's economy
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