Abstract
In a liberalized market, the opinion of the customer about the quality of an entire service is a key issue for success. In the telecommunication market, technology evolves very rapidly to intelligent and integrated applications. Therefore, new views and methods for the assessment of quality aspects have to be developed in time. The first part of the presentation gives an overview of subjective assessment methods for speech as well as for audio and video applications. Furthermore, practical aspects of quality testing are discussed. In the second part, issues and trends for customer-centered quality engineering are outlined.
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