Methods for improving the sports organization management system

Abstract

Aim. The presented study aims to describe the process of improving the sports organization management system by handling faults in processes. Tasks. The authors analyze organizational, staff-related, and methodological aspects of fault handling; propose an interpretation of quality management methods for organizations offering services rather than products; provide an example of comprehensive application of fault handling methods in a sports organization; identify potential impact sources of the proposed approach.Methods. Continuous improvement of the sports organization management system is based on the formation of a fault handling unit. Organizationally, fault handling can be performed by a permanent committee with certain rules of procedure. Methodologically, the authors propose building it using conventional quality management methods. These include Pareto diagram, Ishikawa diagram, and analysis of causal relationships.Results. The use of statistical methods in fault handling for a sports organization providing sports and wellness services is exemplified. Interpretation of the methods used for service organizations is an important aspect that is not always obvious. The examined methods serve as an integral part of the methodological basis of fault handling. They are interrelated and used comprehensively.Conclusions. By using a set of statistical methods for fault handling in a sports organization, it is possible to implement one of the basic principles of quality management – continuous improvement of processes and procedures. Formalization of work using statistical methods improves the quality of the decisions taken. The proposed approach to fault handling makes it possible to eliminate not only their consequences, but also the causes.