Methodology towards the implementation of performance management for virtual enterprise

Abstract

Virtual enterprise(VE) is the prime organization pattern of manufacturing in the 21st century, which generally is regarded as a management method for entity enterprise (EE), namely traditional enterprise, to realize agile manufacture using exterior resources. VE's performance management may be considered as the extension of the entity enterprise performance management. Based on the balanced score card, a VE's performance measurement system has been implemented by taking the degrees of satisfaction with member selection in learning and growth perspective, process collaboration between members in internal business perspective, the product-delivered time to customer in customer perspective, and the production cost in financial perspective, as the top layer performance indictors of the VE's performance management system,. The evaluation methods for the member selection, the process collaboration satisfaction degree, the product-delivered time satisfaction degree, and the production cost satisfaction degree for VE are discussed to validate the proposed approach.