Methodology for improving Data Quality Management in South African government departments

Abstract

To enable effective and efficient service delivery, addressing data quality problems is an item of high importance on the business agenda of managers in government departments. However, the constant use of manual and legacy information systems, in South African government departments contributes significantly to poor data quality. This work proposes a conceptual model for improving Data Quality Management in South African government departments. The conceptual model is based on the Technology-Organization-Environment (TOE) framework. A key feature of the model is the recognition of the importance of inter-governmental systems integration/interface, electronic capturing of data and user biometric access control to improving Data Quality Management in government departments.