Abstract
The digital transformation of processes and services is a priority for the Bulgarian society and economy. This is especially true in the context of a global pandemic. Online work and training require state and municipal administration to provide additional efforts for digitalization. In this context, the main methodological issues in the study of the e-government system in the Republic of Bulgaria will be presented. The applied methods are related to: analysis and evaluation of the applicable regulatory framework; analysis of the possible technological solutions for conducting surveys among the municipal administration; methods related to the possibilities for statistical analysis of the obtained results. The main results are in the direction of clarifying the applicable methodological and technological tools for studying the degree of development of the e-government system. The conclusions are in the direction of the achieved methodological and technological readiness for conducting a survey in the local administration.
Highlights
The problems of the development of e-government and digital administrative services are becoming more and more topical
The normative base and the strategic documents describe the main approaches for realization of the processes for providing services for the citizens and the business
The main results of this part of the research are related to the technological implementation of the questionnaire for the study of e-government and digital administrative services in the Republic of Bulgaria [9]
Summary
The problems of the development of e-government and digital administrative services are becoming more and more topical. The Covid-19 crisis has significantly accelerated the process of using electronic communication channels. The Law on Electronic Government [1] defines the legal interrelations and administrative processes and services. It describes the possible interactions of users with persons performing public functions. The law provides for these interactions to take place using information and communication technologies. The updated strategy for development of e-government in the Republic of Bulgaria (2019-2025) presents the forms of interaction between the participants in e-government. The models of interaction between the participants in the e-government are [2]:
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