Methodical approach to the assessment of housing-and-communal services management

Asiiat Mottaeva,O Kalinina

doi:10.1051/e3sconf/201911002164

Abstract

The objective of this research is the development of methodical approach to the assessment of the quality of housing-and-municipal services management for the formation of the mechanism of effective functioning and development of the organizations in the housing-and-municipal complex of the city and of the country in general in modern conditions. The author offers an integrated approach to the assessment of quality of housing-and-communal services management. The five-criteria functional model, which allows observing in what directions the priority improvements of the control system are necessary, is also created by the author. The results of the research can be used by regional and municipal authorities, as well as by the heads of organizations working in the sphere of housing-and-communal services in order to form the mechanism of optimum management of the development of this industry, of the assessment of its efficiency, and justification of sources of its financing.

Highlights

The nature of the organizational-and-economic relations both between enterprises and organizations, and between them and municipal authorities has thoroughly changed in the conditions of the current of market mechanisms and formation of local self-government in our country
The pentagram is created taking into account the results of the expert assessment in points for each of five estimated criteria of the functional model (Figure 2)
The assessment made by the heads (Ah) for each of the five criteria and the general assessment are compared to the corresponding assessment made by employees (Ae), and the adequacy of management coefficient (Kam) is calculated according to the formula: (1)

Summary

Introduction

The nature of the organizational-and-economic relations both between enterprises and organizations, and between them and municipal authorities has thoroughly changed in the conditions of the current of market mechanisms and formation of local self-government in our country. Maslov and some other authors rather fully describe the essence, contents and current problems of local self-government, which are studied by the author within the research [1, 2, 3, 4].

Objectives

Methods

Results

Discussion

Conclusion