Method to Design and Analyze an Interactive Product Based on Design Elements for Creating an IoT-based Service

Abstract

Interactive products based on the Internet of Things play an important role in contemporary environments. With the advance of IoT technology, servitization of products is emerging, and rapidly progressing. These interactive products need to be regarded from a service design approach, instead of a traditional design approach. However, methods with design elements that reflect the characteristics of IoT technologies have not yet been widely investigated. Thus, this research aims to build a method to design and analyze IoT-based interactive products based on new design elements. We commence by exploring the related literature and cases, in order to extract new design elements. Through these explorations, we construct considerable elements for effectively designing an IoT-based service. In order to prove the validity of the elements, we analyze cases of an IoT-based service with the new design elements. Through this, we build a method to design and analyze IoT-based interactive products based on four essential controllable factors of an IoT-based interactive system. This research contributes to a design method to enable designers to fully explore and better understand interactive products.