Method and Notation Application for Case Model Creation in the Social Sector

Birger Lantow,Paul Herzog,Johannes Wichmann

doi:10.7250/csimq.2019-21.03

Abstract

Adaptive Case Management (ACM) is an approach for the management of knowledge-intensive processes. “Case Management Model and Notation” (CMMN) is an industry standard that can be used as a notation for process models in the context of ACM. However, CMMN only specifies a notation. Methods for process elicitation and management have not been well addressed by scientific investigations. This work assesses the method support and the feasibility of ACM on the example of a social care company. This company, on the one hand, represents a typical environment for ACM application and, on the other hand, contains some characteristics that are common for the social care industry. Thus, future development directions, a combined process and case approach for the social care company and an evaluation of existing and proposed methodology are provided in a qualitative way.

Highlights

IntroductionIn times of dynamic competitive conditions, multilayered and variable workflows and increasing dependencies of companies on capabilities, new approaches for the management of processes are necessary to handle the complexity
In times of dynamic competitive conditions, multilayered and variable workflows and increasing dependencies of companies on capabilities, new approaches for the management of processes are necessary to handle the complexity.Whereas a simple process capture through Business Process Management (BPM) seems to be outdated [1], [2], [3] to address this challenge, enterprise documentation is becoming increasingly important to use dynamic solutions [4], [5]
With regard to Adaptive Case Management (ACM), the perspectives and concepts were presented according to the current state of science (Section 2.1) and Case Management Model and Notation” (CMMN) was introduced as a notation that scarcely considers other method components

Summary

Introduction

In times of dynamic competitive conditions, multilayered and variable workflows and increasing dependencies of companies on capabilities, new approaches for the management of processes are necessary to handle the complexity. One approach to managing current, knowledge-intensive processes is Adaptive Case Management (ACM). Just as in the field of business process modeling in the form of business process modeling notation, there is a standard industry notation for process recording in adaptive case management called “Case Management. “Method and Notation Application for Case Model Creation in the Social Sector,” Complex Systems Informatics and Modeling Quarterly, CSIMQ, no.

Objectives

Methods

Conclusion