Abstract

Companies invest considerable resources into establishing meaningful and impactful brand identities, through which they build essential relationships with consumers. Several well-known consumer brands use mermaids as part of their brand identity. Perhaps no use of mermaids in branding is more ubiquitous than siren emblazoned on every Starbucks coffee cup. But Starbucks is not alone; other consumer brands, such as Chicken of the Sea, Virgin Voyages Cruise Line, and BonV!v Spiked Seltzer, incorporate mermaids as part of their brand architecture. Using the case method, this study will examine, brand by brand, the history, meaning, and impact of mermaids on particular brand identities and, thus, on the consumer relationships. This study considers the brand strategies of using mermaids and reflects on if and why these strategies have worked for the brands included in this study.

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