Merging Technical and Personal Performance to Create Stellar Customer Relationships

Abstract

Creating a loyal client relationship requires great personal performance and great technical performance. Customers actually sometimes care less about what they ask for than about how they are treated. We can never achieve a high level of customer loyalty without providing both. Customer loyalty is the ultimate goal for an organization. A satisfied client just isn't good enough. A loyal client will do a lot more for us than a satisfied client. Loyal customers won’t leave us for a slightly better price, or because we made a mistake, but satisfied clients often do.