Merenje i unapređenje indikatora ključnih performansi u savremenoj organizaciji

Abstract

In the turbulent business conditions, modern systems of performance measurement is to provide high quality information management in the decision making process. Through key performance indicators to measure achievement of the vision, strategy and objectives of the company. When an organization chooses key performance indicators should take into account that these indicators provide information that will be measurable, reliable, realistic and usable for the implementation of appropriate corrective actions when performance is not compliant with the aim of organization. It is necessary for adequate attention to the improvement of key performance indicators with the aim of adapting and achieving better results in today's turbulent business conditions. There are a number of approaches for the development of key performance indicators, and companies should, in accordance with the business they do, identify approaches that would be most relevant to them. The basic tendency of contemporary organizations is harmonization of key performance indicators with modified business conditions, which is the basis for their improvement.