Abstract
The Coronavirus disease 2019 (COVID-19) posed unexpected global economic and societal challenges. These include a heavy impact on mental health due to fast changing lockdown and quarantine measures, uncertainty about health and safety and the prospect of new waves of infections. To provide crisis mental health support during the pandemic, Eötvös Loránd University in Hungary launched a specialist online counselling programme, consisting of one to three sessions. The programme was available to all university members between 4th March and 25th May 2020. Overall, 47 clients received support. In this paper we discuss challenges reported by clients, key features of providing a brief mental health intervention online, reflect on counsellor experiences and give recommendations on how mental health services could be developed in the time of crisis. Most clients had challenges with developing a daily routine under quarantine; and many had hardship related to finances, housing, and distance learning. Common mental health consequences included fear from the virus and stress, anxiety, and fatigue due to the interruption to everyday life. In some cases, more complex conditions were triggered by the pandemic. Examples include addictive behaviours and symptoms of depression or psychosis. However, referring cases beyond the competency of counselling proved to be a challenge due to the closure of specialist services. Counsellors observed three key features to the online delivery of a brief crisis mental health intervention: [1] an explicit problem-oriented approach to counselling; [2] challenges of building rapport online; and [3] frames of online counselling. Counsellor experiences often overlapped with those of clients and included challenges of working from home and adjusting to online counselling methods. The possibility of online counselling allowed that mental health care could take place at all during the pandemic. Client experiences reflect findings from previous literature. Like other mental health initiatives launched to tackle COVID-19, the intervention's effectiveness was not measured given the unexpected context and short time frame for programme development. We recommend the use of impact measurement tools to develop mental health services in crises. Meanwhile, the pandemic brought to attention the need to better understand online delivery models. Counsellors should have access to training opportunities on online counselling and managing work-life balance in a remote setting. The COVID-19 counselling programme in Eötvös Loránd University, Hungary is an example of providing online mental health counselling in the time of crisis. Clearly, more studies are needed discussing delivery models and effectiveness of mental health interventions during the pandemic. Experience and knowledge sharing across practitioners should be encouraged to improve how the field reacts to unexpected, high risk events and crises.
Highlights
The Coronavirus disease 2019 (COVID-19) posed unexpected challenges globally
In this paper our goal is to share experiences and reflect on the COVID-19 counselling programme based on observations of our counsellors
The COVID-19 pandemic brought about unique difficulties in the form of immense, rapid changes and little time to adjust
Summary
The Coronavirus disease 2019 (COVID-19) posed unexpected challenges globally. COVID19 is a low probability, unprecedented event with immense consequences on mental health [1]. While providing mental health care for all has long been promoted by the global mental health community [2], the crisis brought attention to the immense need of developing and improving mental health services worldwide. Researchers and practitioners pointed out the timeliness of developing sustainable mental health care delivery systems [3, 4], and asked for a stronger emphasis on mental health research [5]. The United Nations contributed to the discussion about improving mental health services with the increased needs of the pandemic and called for a strategic shift regarding the historic underinvestment in mental health [6]
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