Abstract
To describe and to analyze the proposal for intervention in the waiting room as a possibility for Nursing in mental health in group context. Descriptive study with a qualitative approach, convergent care type, developed in a Psychosocial Care Center for Alcohol and Drugs in the interior of the state of Goiás. The service in the waiting room provided moments of reflection, knowledge, learning, listening and exchanging experiences. Final considerations: The meetings in the waiting room favored the articulation between theoretical knowledge and the practice of nursing care in groups, constituting a space with a valuable locus for the development of educational and support actions in health services, to be undertaken by the nurse and, also, by other professionals of the health team.
Highlights
Mental health care practices in specialized services, in the context of the Psychiatric Reform, have been reconfigured due to the transformations involved in the psychosocial care model, with repercussions and resignification in practices, in the relationships between professionals and users and inevitably, in work processes, in order to meet the real needs of users, from the perspective of re-socialization and social reintegration
Psychosocial Care Centers (CAPSs), mental health care units, assume a strategic role in the organization of the psychosocial care network, with diversified care programs offered by a multidisciplinary team
This study focuses on interventions in the waiting room and was based on the experience lived in a mental health service aimed at users in distress due to the problematic use of alcohol and other psychoactive substances, where many people are awaiting care daily prevailed
Summary
Mental health care practices in specialized services, in the context of the Psychiatric Reform, have been reconfigured due to the transformations involved in the psychosocial care model, with repercussions and resignification in practices, in the relationships between professionals and users and inevitably, in work processes, in order to meet the real needs of users, from the perspective of re-socialization and social reintegration.Psychosocial Care Centers (CAPSs), mental health care units, assume a strategic role in the organization of the psychosocial care network, with diversified care programs offered by a multidisciplinary team. Even though they work from the perspective of free demand, professionals can optimize their educational actions, considering that there are times when users remain in the service waiting for care, and this can bring disquiet and discomfort[1,2,3]. In this perspective, the waiting room is transformed into an important therapeutic scenario if it is used as another locus of care action geared to the demands of users and their families and/or companions. Nurses have been summoned to the need to focus their actions on the user, and on their families, companions and the community, in general[8,10], with emphasis on group contexts
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