Abstract
This article discusses the implementation of training and development of health workforce services at Sawerigading Hospital to overcome cases of discrimination between BPJS and non-BPJS patients. This research uses a literature review method with a qualitative approach and highlights the need for increased HR training and development for the optimization of health services. The results showed the importance of improving the skills, knowledge, and inclusive culture of health workers, as well as involving the community in efforts to improve service effectiveness. RSUD Sawerigading has committed to improving employee competencies through technical, soft skills, self-development, and specialization training programs to improve overall health services. Concrete steps are needed to address discrimination against BPJS patients and improve staff understanding of ethics and professionalism in health services to achieve optimal service.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
