Abstract
This study aims to determine the factors that cause stress levels, resilience factors, and barriers for health workers in dealing with Covid-19 patients at the Denpasar City Hospital. This study uses a descriptive qualitative approach. Data was collected by using interviews, observation, and documentation techniques. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Checking the validity of the data was carried out by displaying the participation of researchers, triangulation techniques using various sources, anchovies and methods, and persistence of observation. Research informants are doctors and nurses. The results showed that: The factors that influence the stress of health workers in dealing with Covid-19 in Denpasar City hospitals are the heavy workload during the pandemic, the lack of quality of work support facilities for health workers and the stigma of society towards health workers. The factors possessed by medical personnel for resistance to stress are the presence of self-motivation in the form of mindfulness and moral and professional responsibility as health workers, motivation from the patient's family as well as motivation and support from the organization. The obstacles encountered by health workers are the lack of quality and quantity of work support facilities and various patient behaviors that hinder the healing process of Covid-19 patients.
Highlights
ABSTRAK Penelitian ini bertujuan untuk mengetahui faktor-faktor yang menyebabkan tingkat stress, faktor ketahan serta hambatan tenaga kesehatan dalam menangani pasien Covid-19 di Rumah Sakit Kota Denpasar
This study aims to determine the factors that cause stress levels, resilience factors, and barriers for health workers in dealing with Covid-19 patients at the Denpasar City Hospital
The results showed that: The factors that influence the stress of health workers in dealing with Covid-19 in Denpasar City hospitals are the heavy workload during the pandemic, the lack of quality of work support facilities for health workers and the stigma of society towards health workers
Summary
Observasi merupakan teknik pengumpulan data yang digunakan peneliti melalui pengamatan penelitian berkenaan dengan perilaku manusia, proses kerja, sehingga menghasilkan data yang akurat dan lebih rinci mengenai subjek penelitian (Sugiyono, 2017). Pengamatan ini dilakukan dengan cara mengamati para tenaga medis di ruang isolasi rumah sakit RSUP Sanglah dan RSUD Wangaya yang berada di Kota Denpasar. Studi dokumentasi yang dilakukan dengan cara mengumpulkan dan mencatat informasi-informasi penting yang berkaitan dengan berbagai aspek tingkat stress tenaga medis di ruang isolasi rumah sakit di Kota Denpasar. Triangulasi metode dilakukan untuk pencarian data tentang fenomena yang telah diperoleh dengan menggunakan metode wawancara, observasi dan dokumentasi. HASIL DAN PEMBAHASAN Berdasarkan atas informasi yang diperoleh dari wawancara yang telah dilakukan dengan informan-informan yang sesuai, diperoleh fakta-fakta sebagai berikut: Faktor-Faktor yang Mempengaruhi Stress Tenaga Kesehatan dalam Menangani Covid di Rumah Sakit Kota Denpasar. Adapun berdasarkan hasil wawancara dan observasi dari peneliti dapat ditarik informasi bahwa faktor-faktor yang mempengaruhi stress tenaga kesehatan dalam menangani Covid-19 di rumah sakit kota Denpasar adalah sebagai berikut:
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